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TERMS & CONDITIONS
Customer Care
Shipping & Returns Policy
Last Updated: August 13, 2026
At Kimpton Farms Artisan Bakery, many of our products are handcrafted, baked in small batches, or carefully selected and packaged for our customers. Because our shop includes both perishable food products and non-perishable goods, return eligibility varies by product type.
Baked Goods & Perishable Items
Due to the handmade and perishable nature of our baked goods and food products, all food sales are final and are not eligible for returns, exchanges, or refunds.
This includes, but is not limited to, breads, cookies, pastries, baking mixes, confections, and other edible or perishable products.
If your order arrives damaged, incorrect, or there is a problem with your shipment, please contact us as soon as possible at kimptonfarmsartisanbakery@gmail.com. Please include your order number and photographs of the product and packaging when applicable so we can review the issue.
Non-Perishable Merchandise
Eligible unused and unopened non-perishable merchandise may be returned within 14 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and include its original packaging when applicable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Before sending a return, please contact kimptonfarmsartisanbakery@gmail.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted.
Handmade & Natural Products
Many Kimpton Farms products are handmade or made from natural materials. Small variations in color, grain, finish, appearance, or other characteristics are part of the nature of these products and are not considered defects.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If an item arrives damaged, defective, or you receive the wrong item, contact us promptly at kimptonfarmsartisanbakery@gmail.com with your order number and photographs of the item and packaging.
We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
Local Pickup Orders
Customers are responsible for picking up orders during the designated pickup window provided at the time of purchase.
Because baked goods and other perishable products are made specifically for each order, missed or unclaimed perishable orders are not eligible for refunds.
Refunds
Once an approved non-perishable return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Questions
For questions regarding an order, return, or this policy, please contact:
Kimpton Farms Artisan Bakery LLC
Email: kimptonfarmsartisanbakery@gmail.com
Privacy & Safety
Last Updated: August 13, 2026
Kimpton Farms Artisan Bakery LLC (“Kimpton Farms,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how information may be collected, used, and shared when you visit our website, make a purchase, sign up for communications, or otherwise interact with Kimpton Farms online.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing and shipping address
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Order and transaction information
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Information you voluntarily provide through forms, messages, registrations, or other communications
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Device, browser, website usage, and interaction information collected through cookies and similar technologies
Payment information may be processed securely by third-party payment providers. Kimpton Farms does not necessarily receive or store your complete payment card information.
How We Use Your Information
We may use information we collect to:
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Process and fulfill orders
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Provide local pickup or shipping information
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Communicate with you regarding purchases or inquiries
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Provide customer service
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Send marketing emails or other communications when you have elected to receive them
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Operate and improve our website and online store
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Understand how customers interact with our website and products
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Measure the effectiveness of marketing and advertising
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Detect or prevent fraud, misuse, or security issues
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Comply with applicable legal and regulatory requirements
Cookies, Analytics & Advertising
Our website and third-party services we use may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website activity, measure performance, and support advertising.
These technologies may include services provided by Wix, Meta (including Facebook and Instagram), Google, and other service providers used to operate or market our business.
Depending on your location and applicable law, you may be provided with options to manage certain cookie or tracking preferences.
How We Share Information
We may share information with trusted service providers when necessary to operate our business. These may include website hosting and ecommerce providers, payment processors, shipping providers, email and marketing platforms, analytics providers, advertising platforms, and other companies that help us provide our products and services.
We do not sell personal information for money.
Information may also be disclosed when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or customers, or prevent fraud or misuse.
Email & Marketing Communications
If you subscribe to marketing communications from Kimpton Farms, we may send you information about products, bakery drops, events, educational resources, promotions, or other updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication.
Transactional communications relating to an order or customer-service request may still be sent when necessary.
Data Security
We take reasonable steps to protect the personal information entrusted to us. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Our website and certain customer information may also be processed or stored by third-party service providers according to their own security practices and privacy policies.
Your Privacy Choices
Depending on where you live, applicable privacy laws may provide rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.
You may also have rights relating to certain uses or disclosures of personal information for targeted or cross-context behavioral advertising.
To make a privacy-related request, contact us using the email address below. We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and online store are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
Third-Party Services & Links
Our website may contain links to third-party websites or integrate with third-party services. Their privacy practices are governed by their own policies, and Kimpton Farms is not responsible for the privacy practices of third-party websites or services.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services, or applicable requirements.
Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Kimpton Farms Artisan Bakery LLC
Email: kimptonfarmsartisanbakery@gmail.com
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